Sean Lovejoy, ENP, RPL

Manager – Training / Quality Assurance

Company/Employment: Memphis Police Department Emergency Communications Bureau

Bio: Sean Lovejoy started his Public Safety Communications career in 2007 as a Tele-communicator with the Memphis Police Department's Emergency Communications Bureau. In 2011, he was promoted to Supervisor and assigned to the evening shift with 40 employees under his care. In 2018, he was promoted to Training and Quality Assurance Manager. In this role, he oversees all Dispatcher hiring processes as well as Training and Quality Assurance programs for the Memphis PSAP, which has a staff of 185 employees and receives over 1 million calls annually. He completed the NENA Emergency Number Professional (ENP) certification in 2016, APCO’s Registered Public Safety Leader (RPL) program in 2018 and is currently working on completing APCO’s Certified Public Safety Executive (CPE) program. Sean is current member of the Tennessee Emergency Communications Board’s Training Advisory Committee and has served on several APCO and NENA workgroups and committees.