SCHEDULE

Printable Schedule

Tuesday – Dec. 1st

General Session

11:00 am -12:00 pm EST

Keynote and Wellbeing for 9-1-1 Professionals

During an interview-style session with APCO Chief Counsel Jeff Cohen, FCC Commissioner Jessica Rosenworcel returns to APCO to offer her perspectives on how to advance public safety communications. Following the keynote,  join APCO staff and the Chair of APCO’s Health and Wellness Committee as they discuss the impacts of the job and approaches to mitigating the effects of stress in ECCs. 

Jessica Rosenworcel

Mark Reddish

Jeremy Hill

 

Join the Session Session Survey

Tech Talks

1:00 pm – 1:30 pm EST

 

The Future of Mapping: Improving Location Accuracy & Situational Awareness

Location matters. So does understanding the situation. Knowing the location of callers and resources is critical to providing fast and accurate response. But accurate locations mean nothing without accurate maps to back them up along with timely data that helps telecommunicators and responders understand where callers are and what surrounds them. Learn what the future holds for mapping and GIS in emergency response, how trends in wireless location accuracy and NG9-1-1 will enrich and improve public safety mapping like never before, and how tactical mapping is evolving to become the centerpiece of emergency response.

Reinhard Ekl

Brooks Shannon

 

Join the Session Session Survey

Tech Talks

1:30 pm – 2:00 pm EST

 

 

 

California NG9-1-1, It Takes a Village

It takes a village to deploy NG9-1-1, the California story. The 9-1-1 Branch of California Office of Emergency Services worked tirelessly with the state legislators on rule changes and funding, the CPUC, the vendors, both legacy and NG9-1-1, and the ECCs to develop a comprehensive plan for the roll-out of NG9-1-1 in California.

Budge Currier, ENP

Darold Whitmer

 

Join the Session Session Survey

General Session

2:30 pm – 3:30 pm EST

Cybersecurity Risks, Case Studies, and Options for Public Safety Communications

This session presents an examination of the cybersecurity risk landscape, recent incidents and root causes, explanation of key elements of cybersecurity, and a discussion about sector-specific threats to ECCs and emergency communications. Discussion will also include how ECCs can benefit from centralized intrusion detection and prevention and associated systems to achieve economies of scale and gain access to multiple resources, and plan for the future.

Megan Bixler

 

Join the Session Session Survey

Tech Talks

4:00 pm – 4:30 pm EST

 

Evolution of LMR/LTE and FirstNet Push-to-Talk

This session will discuss how FirstNet is leading the LMR to LTE evolution, using LTE push-to-talk to supplement existing LMR systems. We’ll highlight how multiple agencies in the Mono County/Mammoth Lakes Fire Protection District used FirstNet to enhance their PTT capabilities; and discuss how FirstNet Push-to-Talk can improve PTT functionality.

Mike Barney

Stephen Devine

 

Join the Session Session Survey

Tech Talks

4:30 pm – 5:00 pm EST

 

Clovis Police Department Embraces Innovative Technology and Delivers New Levels of Efficiency

Lt. Jim Munro has seen a lot of growth and improvements during his 22 years with the Clovis Police Department. In addition to supervising patrol shifts, he now oversees all of the technology projects for the department, including a video unit of 450 cameras, a drone as a first responder program, and most recently, technology to livestream 9-1-1 calls to first responders. Lt. Jim Munro will present a case study detailing how Clovis PD employed new strategies and advanced technology to safeguard their community and allow their department to operate more effectively.

Lieutenant Jim Munro

 

Join the Session Session Survey

Wednesday – Dec. 2nd

Tech Talks

11:00 am – 11:30 am EST

 

9-1-1: The Next Major Vector for Cybersecurity Attacks

Legacy technologies have left 9-1-1 woefully ill-equipped to defend against cyberattacks. By using outdated, open-sourced, and easily exploited technologies, legacy 9-1-1 vendors are leaving the door open for major attacks against our life-saving infrastructure. Couple this with the growing attack space introduced by NG9-1-1 technologies and a major offensive against 9-1-1 is imminent. But, 9-1-1 centers should not have to choose between adopting new, life-saving technologies and compromising their security posture.

Eyal Elyashiv

Shaun Morse

 

Join the Session Session Survey

Tech Talks

11:30 am – 12:00 pm EST

 

Response Ready Solutions

Speaker will provide an overview of Verizon’s Response Ready products and 5G capabilities to meet the unique needs of public safety. Response Solutions consist of three categories; Response Connectivity for secure, reliable and priority communications, Response Operations to enable seamless coordination in the field, and Response Devices and Equipment designed just for public safety that enable optimal communications and operations. The speaker will also address the benefits of 5G for public safety.

Arshdeep Sawhney

 

Join the Session Session Survey

General Session

1:00 pm – 2:00 pm EST

Public Safety Next Generation 9-1-1 Coalition Roundtable

The Public Safety Next Generation 9-1-1 Coalition is a diverse group of stakeholders representing public safety including 9-1-1, fire, emergency medical, and law enforcement professionals who are united behind legislative principles that address the needs and concerns of public safety. Learn about the Coalition’s efforts to pass legislation that enables a nationwide upgrade to Next Generation 9-1-1.

Jeff Cohen

Captain Mel Maier

Adam K. Thiel

Steve Leese

 

Join the Session Session Survey

Tech Talks

2:30 pm – 3:00 pm EST

 

Beyond Location: Data-Driven Emergency Response

Over the past year, thousands of ECCs nationwide have begun taking advantage of more accurate caller location and additional data during 9-1-1 calls. By receiving real-time information from connected devices and medical databases, public safety agencies have the opportunity to provide data-driven, personalized emergency response. This session will share how public safety leaders across the country are approaching life-saving data sources beyond caller location. It looks at how ECC managers, supervisors and telecommunicators can utilize data from sources such as Apple, Google, Uber and MedicAlert to enhance emergency response. 9-1-1 professionals will leave with a clearer understanding of how to receive, train for and utilize this life-saving data.

Tracy Eldridge

 

Join the Session Session Survey

Tech Talks

3:00 pm – 3:30 pm EST

 

Modernizing Job-Critical Communication: How the Memphis Police Department Emergency Communications Bureau Implemented a Document Management System to Improve Efficiency and Accountability to Crucial Content

Holding employees accountable to job-critical communication and documentation is a challenge for most communication centers. The Memphis Police Department Emergency Communications Bureau improved accountability and efficiency by implementing a document management system to ensure every employee saw, signed, and could access crucial information when they needed it most. This presentation will highlight the numerous uses for and benefits of a document management system and tips for ensuring a successful software implementation.

Sean Lovejoy, ENP, RPL

 

Join the Session Session Survey

General Session

4:00 pm – 5:00 pm EST

ECC Directors Roundtable

Hear from the practitioners – local area directors of 9-1-1 centers – on what they need to achieve the vision of an advanced, broadband-enabled, emergency communications solution.

Jeff Cohen

Renee Gordon

Jeff Streeter

Jessica Lynch

 

Join the Session Session Survey

Thursday – Dec. 3rd

General Session

11:00 am – 11:30 am EST

 

 

 

 

 

 

 

Updates from FCC

In an interview-style session with APCO Chief Counsel Jeff Cohen, first hear from FCC veteran David Furth reflecting on the changing regulatory landscape for public safety communications.  

David Furth

Join the Session SESSION SURVEY

General Session

11:30 am – 12:00 pm EST

 

 

 

 

 

 

 

 

FirstNet Moving into 2021

FirstNet CEO Ed Parkinson reviews recent achievements and describes what to expect in the coming new year for the FirstNet nationwide public safety broadband network.

Edward Parkinson

Join the Session SESSION SURVEY

Tech Talks

1:00 pm – 1:30 pm EST

 

Building Towards NG9-1-1

NG9-1-1 planning and implementation is increasing nationwide. As NG9-1-1 service provider core networks and call handling systems mature, commercial originating service providers (OSPs) can deliver emergency calls, location information, and additional call data over enhanced NG9-1-1 interfaces. The migration of commercial OSP network connectivity from legacy E9-1-1 systems and gateways towards end state NG9-1-1 emergency service network interfaces is a critical step towards realizing the potential of NG9-1-1. Session initiation protocol (SIP) interconnectivity, location-based routing, legacy E9-1-1 call data equivalency, and media negotiation all play key roles in a seamless transition towards end state NG9-1-1 and provide a foundation for emergency services to evolve in the future.

Michael Hooker

 

Join the Session SESSION SURVEY

Tech Talks

1:30 pm – 2:00 pm EST

 

Securing the Call Center: Today’s Focus on Cybersecurity Within the Call Center Software

Our nation’s 9-1-1 agencies are at an increased risk for cyberattacks because of the amount of data collected, coupled with the mission-critical nature of their operations. The increasing complexity of public safety’s IT requires a careful balance between the digital footprint and the associated risk.

John Whitehead

 

Join the Session SESSION SURVEY

General Session

2:30 pm – 3:30 pm EST

APCO’s Vision for the Future of Emergency Response and the Latest Developments on Promoting 9-1-1 Location Accuracy and Protecting Public Safety Spectrum

Learn about the latest status of achieving better indoor 9-1-1 location, and how APCO has been working to preserve public safety spectrum in the 6 GHz and 4.9 GHz bands.

Mark Reddish

 

Join the Session SESSION SURVEY

Tech Talks

4:00 pm – 4:30 pm EST

 

Getting a Big Picture View of Your 9-1-1 Operations

Is your 9-1-1 center so laser focused on how many calls you’re taking and how long it takes to answer those calls that you’re missing the bigger picture? Just think of all the things your 9-1-1 center does day in, day out. You’re not just answering calls. You’re entering calls. You’re tracking resources. And you’re also partnering with other agencies to provide the best possible service to them. To effectively run your center, you need clear visibility into what’s happening, why things happened the way they did, and what performed and what didn’t. In this session, we’ll show you how to look beyond call handling to get the big picture of what’s happening, how and why, so you can run a more effective 9-1-1 center. Learn how you can: Gain real-time access to incident response data, all in one place, to understand how your center is performing now; Put valuable metrics within reach, including: time-to-enter, time-to-dispatch, time-to-on-scene and time-to-scene-clear (by priority, agency, or incident type); Automatically reconstruct complete incident lifecycles to uncover what happened – what telecommunicators said and heard, the information they had access to, and what they did; Get visibility into how well your agency is supporting partner agencies; Justify funding and troubleshoot turnover, training, onboarding and staffing issues.

Patrick Botz

 

Join the Session SESSION SURVEY

Tech Talks

4:30 pm – 5:00 pm EST

 

 

Real-Time Text

In this session, we will provide an RTT overview, regulatory information, call flow, discuss PSAP readiness, RTT deployment and carrier considerations.

Marcus Andronici

 

Join the Session SESSION SURVEY