Over 3,000 public safety agencies rely on NICE’s NG911 call, radio, and text recording, Quality Assurance and Incident Intelligence solutions to provide better service to citizens, partner agencies and DAs.
Our integrations to RapidSOS, Computer Aided Dispatch and NG911 create complete true records of incidents, improve response times, and deliver real-time insights on what’s happening in 911 centers.
The Power to Understand
Running a 911 center isn’t easy. Challenges can come from every direction: social pressures, scrutiny over incident handling, quality, resource, funding, and technology issues. You can’t address the challenges without asking the tough questions. Unfortunately, the answers are often hidden away in data spread across a multitude of systems. 911 center managers need a single point of truth to bring all their data together, so they can better understand:
What Happened? How it Happened? What Performed? What’s Happening Now?
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