Founded in 1935, APCO International is the world’s oldest and largest organization of public safety communications professionals. APCO International serves its 35,000+ members who work in emergency communications by providing complete expertise, professional development, technical assistance, advocacy and outreach.

We have the solutions.

In the ever-changing environment of 9-1-1 and emergency communications, we meet the needs of our members by providing a variety of services and resources.

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Training & Professional Development

APCO’s Institute provides real-world training with online, virtual classroom and in-person courses taught by the industry’s best.

Cybersecurity Fundamentals for the ECC

This course provides information that all ECC professionals need to know to safeguard their agency against cybersecurity attacks. The one-day course is taught in real-time in the APCO Virtual Classroom, providing an interactive and engaging experience typical of a traditional classroom setting but from  your location. Register now for the January 11 or February 9 course. Worth 8 CDEs.  


The RPL Program is designed for individuals interested in developing a solid foundation of management and supervisory skills necessary for successful PSAP operations. It focuses on the skills needed to manage people and small teams.


The CPE Program is designed to elevate professionalism, enhance individual performance and recognize excellence in the public safety communications industry. It is focused on the skills and attributes necessary to lead organizations.


In addition to the Emerging Technology Forum, APCO hosts events and conferences throughout the year that provide members and emergency communications professionals with cutting edge educational experiences, effective networking opportunities and showcases of the industry’s latest and greatest products and services.

The premier event for public safety communications officials, from frontline telecommunicators to comm center managers to public safety communications equipment and services vendors.

Designed to provide an experience unlike any other, where attendees will be immersed into a comprehensive and educational 360-degree view of the future state of emergency incident response.

An elegant evening where advocates for the emergency communications industry are recognized.


APCO IntelliComm® is a cognitive, criteria-based guidecard system designed for the 21st-century public safety telecommunicator. IntelliComm mirrors current guidecards for EMD, law enforcement and fire, and includes the most up-to-date NCMEC and ERG manuals, as well as groundbreaking features to optimize QA efforts in call taking and dispatching. IBM’s Watson Analytics-based cognitive capabilities include trend analysis, meta-data processing, and the ability to learn and train based on how each agency operates individually, not on how others operate.

Emergency Dispatch Guidecards For EMD, Fire Service & Law Enforcement

APCO Guidecards are specialized for:

and are available as guidecard racks or as guidecard binders.

Radio Frequency Management

AFC is APCO’s spectrum management arm, providing comprehensive radio frequency coordination for public safety agencies. With the most experienced staff and the largest network of volunteer experts, AFC is the only organization that provides full radio frequency management services for public safety agencies.
  • Licensing
  • License Management
  • Frequency Coordination
  • Engineering
  • Microwave Radio Licensing, Frequency Coordination, Engineering
  • Interference Reporting

APCO Consulting Services

An unbiased, vendor-neutral,  comprehensive professional review of agency emergency communications needs and programs.

ACS can deliver operational and technical insights to ECCs and agencies looking to improve their operations, organization and technological capabilities.

Leverages existing APCO services and resources.


Executive Search

APCO Executive Search uses our decades of industry expertise and our connections in emergency communications to recruit top-tier talent to take your emergency communications center to the next level of performance. The APCO Executive Search team works as an extension of your organization to identify, recruit and hire the best possible candidates for your agency.


Resume Review

Looking to advance your career in emergency communications? Whether you are entry-level, mid to late career, or ready to be an executive, APCO’s professional resume review and interview coaching can help you. Get advice from an expert in the field of emergency communications who knows what it takes to move up the chain of command and is here to help you.


Career Center

APCO’s Career Center is an unmatched opportunity for job seekers and employers to connect. Find open positions, submit your resume or post a job today. Members receive discounted job postings.