305 – What Makes Public Safety Cybersecurity Unique?

Continued attacks on emergency communications centers (ECCs) have reinforced the need for physical and cyber security. Yet ECC administrators often can’t just install off-the-shelf solutions to meet their needs – but why not? What makes cybersecurity unique for these centers? Join CISA subject-matter experts as they discuss the unique cybersecurity requirements of ECCs and how to articulate those needs to decision-makers to justify the increased support necessary to tailor cybersecurity solutions, processes and staffing to meet requirements. Learn about the unique drivers of public safety cybersecurity, as well as ongoing initiatives to enhance communications cybersecurity governance, interoperability and resiliency.

304 – Tech Talk- 9-1-1 Data Messaging: Connecting the Dots to Relevant, Actionable Data Resources

Public Safety does not need to be intimidated by staggering, seemingly endless, amounts of data now available from a multitude of resources including Internet of Things (IoT) providers. Instead, 911 Data Messaging can be accessed, coalesced and safely delivered to First Responders in the field – all within the existing 911 workflow – to provide greater situational awareness with potentially life-saving results. Join this session to learn how data messaging to 911 enables live messaging between 911 callers or third-party emergency contacts/call centers and 911 telecommunicators in real time, similar to the way that text-to-911 communications occur today. Attendees will appreciate the opportunity to leverage existing system, enabling tech companies to send human-verified data to their center directly, obliterating the need to monitor a separate over-the-top (OTT) application.

303 – Dealing with ‘Next Generation’ Stress in the ECC

Deploying new technologies, particularly those that could bring imagery from emergency incidents into ECCs, adds stress to an already stressful job. This session will describe best practices and lessons learned for launching peer support programs specific to 9-1-1.